Fix payment bug on your account

If you try to buy something on Google Play but your payment is declined or won't process, effort the steps beneath.

Troubleshoot Payment and Order Issues

If you've bought something then have a problem with or question nearly it, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the meridian, select Alerts Notification bell icon.
  3. If you have a cherry-red alert, enter your payment data and wait for the squad to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there's a problem with one payment method you tin can try paying with a dissimilar one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Get back to the item you want to purchase & tap the price.
  3. Tap the current payment method.
  4. Cull a unlike payment method or add together a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may exist a trouble with your credit or debit card if you lot run across one of the following error letters:

  • "Unable to process payment: low menu balance"
  • "Unable to complete transaction. Please use another grade of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or try another bill of fare"

To fix these errors, endeavour the following steps:

Make sure your carte & accost information is up to date

Expired credit cards or sometime billing addresses are a common reason for payments non to work properly. To update this information employ Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to apply for the buy.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your card address matches the accost in Google Payments

If your credit card is registered to a dissimilar address that can crusade the payment to be declined. Check the zip lawmaking matches your current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to utilise for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your carte.
  5. If needed, update the address.

And then, endeavour your purchase again.

Submit whatever extra information that is requested

If the mistake message is followed by instructions for submitting additional data to Google, delight submit it. We will not be able to process the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to make sure you have enough to complete the purchase.

Contact your bank or card issuer

Your card may take specific restrictions which crusade the transaction to exist declined. Contact the institution that issued your card to enquire virtually the transaction and encounter if they know the reason for the refuse.

Set errors with other payment methods (directly carrier billing, online cyberbanking, Google Play Balance, Gift Cards, and more)

If you meet "Your payment was declined due to an issue with your account"

If you see this message, information technology might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a trivial more data to protect your business relationship confronting fraud.
  • We need a little more than information to comply with EU law (Customers from Eu member states simply).

To assistance gear up these bug:

  1. Go to the payments center.
  2. Take activeness on any errors or requests in the payments center.
    • You might demand to verify your identity earlier you can purchase annihilation through your Google Business relationship.
  3. Brand sure your proper name, address, and payment information are upwards to date.

If you are trying to pay by straight carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through directly carrier billing, try the post-obit:

  • Make sure you're connected to your carrier network, directly or by wi-fi.
  • Make sure you've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If you even so have problems, contact your mobile phone service provider for assist.

If you can't add a payment method or take a problem with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Expect for any notifications or requests for information & provide anything that'south asked for.
  3. Cheque that your accost is upwards to date.
  4. Bank check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. Yous must verify the card before you can use it over again:

  1. Become to pay.google.com and sign in to your business relationship.
    1. If you lot take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Within 2 days, you lot'll detect a temporary charge on your bill of fare statement along with an 8-digit lawmaking.
  5. To complete verification, become to pay.google.com and enter the viii-digit code.

If you try to verify the payment method again:

  1. Confirm which card yous desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Await up to ii days.
    • If more than ii days: Bank check your card statement. Y'all should find a temporary accuse from Google called "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

You lot tin't use this card for this buy. Try to make the buy once again with a different card.

If the card you want to utilize isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM bill of fare devices

Check if the correct SIM bill of fare is in slot 1 and remove whatsoever SIM card from slot two.

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